Refund policy

Right of withdrawal
You can cancel your order by notifying us within 14 days of receiving the products ordered. You must then inform us of your retraction by stating your name, physical address, email address, order number and a description of the products being retracted, for example using the online form on the website. You must also return to us immediately the cancelled products at your expense, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. That's why we strongly recommend that you send them well packaged, in good condition and in their original box or packaging.
When you make a retraction, we refund the price you paid including shipping for a standard delivery (the cheapest delivery method, which means you won't be reimbursed for additional expenses. resulted in the choice of express or other delivery).
However, we will deduct from the amount to be repaid for any impairment of the value of the products, if it is due to the fact that you handled them more than was necessary to determine their function or characteristics. Shipping costs are also refunded only if the returned products constitute an entire order, not if you cancel only part of the order. We will pay the amount to be refunded, within 15 days. However, we will delay payment until the returned products are received. (delivery certificate). The refund will be made with the same payment method as the one you used to pay for the cancelled products, unless otherwise agreed.
Your right of withdrawal does not apply to contracts that:
relate to a service that has been fully realized, if, in placing your order, you have accepted from the beginning of the service that there would be no right of withdrawal after the performance of the service concern goods or a service for which the price depends on market fluctuations that we cannot control and which may occur during the period between receipt of your share of cancelled products and your notice of withdrawal.
relate to goods that have been manufactured to your specifications or that are clearly customized
materials that can quickly deteriorate or expire
relate to property whose seal has been broken and cannot be returned due to health or hygiene risks, if the seal has been broken by you
relate to goods which, after delivery, by their nature, have been irreversibly mixed with other items
relate to sealed audio or video recordings or sealed computer software, the seal of which has been broken by you
relate to specific issues of a newspaper or magazine
relate to digital content provided outside of a tangible means, if you have explicitly accepted a delivery in this manner and accepted the absence of the possibility of retraction
concern cultural and sporting events, or any other similar activity of leisure, food, catering, or any other similar service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be in able to provide the service over a specific day or period.