Terms and conditions

Terms and conditions

AlalaShop thanks you for your interest in our products! You will find below the General Conditions of Sale applying to your purchase, which aim to clarify your rights. If you have any questions, please do not hesitate to contact us, we will be happy to explain how they work. This part covers details like who you buy your items from, how to order, prices, shipping and delivery, right of withdrawal and warranties. We hope that your purchases will go well !!!!!
  • Overview
These General Conditions of Sale (the "General Conditions of Sale") apply when you ("Customer" or "you") place an order with AlalaShop.
By accepting these General Conditions of Sale, you confirm that you are over 18 years old or that you have obtained the authorization of your legal representative. You also agree to comply with these General Conditions of Sale. You also confirm that you have read the information concerning personal data and cookies and that you agree to the use of this data in accordance withprivacy policyShopify.
We sell products in different countries, so these General Conditions of Sale are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We respect these applicable laws, and no provision of these General Conditions of Sale can be perceived as a limitation of your rights, if the laws concerned offer you rights more important than those indicated in the conditions presented here.
Orders, etc.
When you receive an order confirmation from us, it means that your order has been accepted and that a purchase contract has been completed. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a liability for non-payment of debts.
Until receipt of this confirmation from us, you have the option to cancel your order. In this event, we will reimburse any payment made by you or your credit or debit card company.
We can cancel an order in the event of a stock shortage concerning the products ordered. We will then reimburse any amount paid and inform you of the existence of equivalent products if these are available.
The ordered products remain our property until we have received full payment corresponding to their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login credentials secret and prevent unauthorized persons from accessing them. Do not hesitate to contact us if you suspect that an unauthorized person has obtained access to your login credentials.
Prices, fees, etc.
The prices indicated on the website apply to orders placed on the website. All prices are expressed in the currency indicated on the website and include VAT when specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the website, prices do not include payment or delivery charges, which are shown separately. Also note that local fees (such as currency conversion fees, charge or charge card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. country of residence. These costs are your responsibility and will not be reimbursed by us.
  • Shipping and delivery
The products in stock are generally supplied within the deadlines indicated on the website. The estimated delivery time for an order is indicated in the order confirmation. In the event of a delay in delivery, we will notify you and continue to follow up on your order. You can cancel the order if the delivery is delayed by more than 60 days and you are not responsible for this delay.
Depending on the delivery method chosen, you may be asked to go to a specific delivery location to collect the order. You must present yourself within the deadlines indicated in the delivery notice. If you do not collect the delivery on time, additional costs may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not picked up on time.
  • Returns

No exchange possible, if the size does not match, it will suffice to recommend on the site www.alalashop.fr, (A discount can be sent to you by customer service, see with it).

  • Special offers !
We are likely to occasionally offer, for specific products, more favorable conditions than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the stock of the products concerned is out of stock, and can be canceled at any time. In case of withdrawal, the General Conditions of Sale will again apply in their entirety.
  • Right to retract
You can cancel your order by notifying us within 14 days of receipt of the products ordered. You must then inform us of your withdrawal by indicating your name, your physical address, your email address, your order number as well as a description of the products subject to the withdrawal, for example send a complaint letter to customer service. You must also return the products canceled at your expense without delay, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. This is why we strongly recommend that you send them well packed, in good condition and in their original box or packaging.
When you make a withdrawal, we will refund the price you paid including the shipping costs for standard delivery (the cheapest delivery method, which means that you will not be reimbursed for additional expenses incurred by the choice of express or other delivery).
However, we will deduct from the amount to be reimbursed any depreciation in the value of the products, if this is due to the fact that you have handled them more than was necessary to determine their function or characteristics. Shipping costs are also only reimbursed if the returned products constitute an entire order, and not if you cancel only part of the order. We will pay the amount to be refunded, within 15 days. We will however delay payment until receipt of the returned products. (delivery certificate). Refunds will be made using the same payment method that you used to pay for the canceled products, unless otherwise agreed.
Your right of withdrawal does not apply to contracts which:
  1. relate to a service that has been fully performed, if, when placing your order, you agreed from the start of the performance of the service that there would be no right of withdrawal after the completion of the service relate to goods or a service for which the price depends on market fluctuations which we cannot control and which may occur during the period between your receipt of the canceled products and your notice of withdrawal.
  2. relate to goods which have been manufactured to your specifications or which are clearly personalized
  3. relate to goods that can quickly deteriorate or expire
  4. concern goods whose seal has been broken and which cannot be returned due to health or hygiene risks, if the seal has been broken by you
  5. Sale products.
  6. relate to goods which, after delivery, by their nature, have been irreversibly mixed with other articles
  7. relate to sealed audio or video recordings or to sealed computer software, the seal of which has been broken by you
  8. relate to specific issues of a newspaper or magazine
  9. relate to digital content provided outside of a tangible means, if you have explicitly accepted a delivery in this way and accepted the absence of the possibility of withdrawal
  10. No exchange possible on all of our items except in case of error on our part


  • Warranty and complaints
Some of our products may include guarantees. Information concerning these guarantees is provided on the website or in these General Conditions of Sale. The order confirmation constitutes the warranty certificate. Our warranty only covers original construction faults, and therefore does not cover faults occurring during or after changes in the function or appearance of the products, such as reconstruction, improvement or any other product configuration.
You have the possibility of making complaints concerning products considered to be defective according to applicable consumer protection legislation for a period of 2 years (or any additional period provided for by applicable law) from receipt of the products. You must then inform us of your complaint by indicating your name, your physical address, your email address, your order number as well as a description of the products which are the subject of the complaint, for example by using the online form on website. You must also make the complaint as soon as possible after the discovery of the defect. Any complaint made within two months of the discovery of the defect will always be considered as registered within the time limits.
In the presence of defective products, we will reimburse you in accordance with the applicable legislation concerning consumer protection and will bear the cost of returning the products.
We strive to make these refunds within 30 days of receiving a complaint and identifying the need for a refund, but this period may be longer depending on the nature of the product. We also endeavor to comply with the recommendations relating to defective products issued by the national consumer protection authorities.
Reimbursement will be made using the same payment method as that which you used to pay for the order of the products concerned by the claim, unless otherwise agreed.
  • Limitation of Liability
Insofar as the applicable law does not mention contrary provisions, our liability is limited to direct damage and in no case to indirect damage, such as loss of income, etc.
  • Intellectual property rights
The website and its content belong to us or to our licensors and are protected by intellectual property and marketing laws. This means that brands, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied or used without our prior written permission.
  • Waiver
We reserve the possibility that our website may contain errors, for example errors concerning images or typographical errors, in particular errors in product descriptions or technical specifications, inaccurate prices or incorrect information concerning the availability of a product in stock. We are empowered to correct any obvious errors and to modify or update the information published on the website at any time accordingly.
The images on the website are for illustration purposes only and do not constitute a guarantee of the exact number of products that you may receive when placing an order, or of the exact appearance, operation or origin of the products.
Modifications of the General Conditions of Sale
We are likely to modify these General Conditions of Sale at any time. We will then publish the modified General Conditions of Sale on our website, which will not take effect until you have accepted them (when placing a new order or when consulting the website).
  • Origin of our products

Some of our products come from France, England, others from our factories based in North America and Asia.

  • Applicable law and disputes
In the event of litigation, we endeavor to respect any decision taken by the national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Conditions of Sale will be governed and interpreted under the laws of the country or state where we operate and will be subject to the non-exclusive jurisdiction of the court of the place of our company. "Non-exclusive jurisdiction" means that you have the opportunity to file a claim against us in another country if applicable law permits.
We hope your shopping goes smoothly.
 These General Conditions of Sale have been established by AlalaShop on Saturday April 06, 2019